Welcome to the PrettyThugish FAQ page! We've compiled a list of the most common questions we receive to help you find the answers you need quickly. If you can't find what you're looking for, please don't hesitate to contact our customer service team.

Section 1: Ordering & Payment

Q: How do I place an order?
A:Simply browse our store, add your desired items to the cart, and proceed to checkout. You'll be guided through the steps to enter your shipping information and payment details.

Q: What payment methods do you accept?
A:We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal.

Q: Is my payment information secure?
A:Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. All transactions are processed through a secure gateway and we do not store your credit card details on our servers.

Q: Can I modify or cancel my order after placing it?
A:We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately with your order number. We will try our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.

Q: Why was my payment declined?
A:A payment can be declined for several reasons, including insufficient funds, incorrect card details, or your bank flagging the transaction as suspicious. Please double-check your information and try again, or contact your bank for assistance.

Section 2: Shipping & Delivery

Q: What are your shipping options and costs?
A:We offer the following shipping options:

· Standard Shipping: R250 or Free on orders over R500 - Timeframe, 5-7 business days
· Expedited Shipping: R750 - Timeframe, 2-3 business days
· International Shipping: Available to all countries. Costs and delivery times vary.

Q: How long will it take to receive my order?
A:Our processing time is 1-2 business days. Once your order ships, delivery times depend on the shipping method you selected. Please see the question above for estimated timeframes.

Q: Do you ship internationally?
A:Yes! We ship to all regions. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Q: How can I track my order?
A:Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

Q: My order hasn't arrived. What should I do?
A:First, please use the tracking number provided in your shipping confirmation email to check the status of your delivery. If the tracking information is unclear or shows the package as delivered but you haven't received it, please contact us with your order number, and we will investigate.

Section 3: Returns, Exchanges & Refunds

Q: What is your return and exchange policy?
A:We want you to love your purchase! You can return or exchange most unworn, unwashed, and undamaged items in their original packaging within 30 days of delivery.

· Returns: For a refund to your original payment method.
· Exchanges: For a different size or color (subject to availability).

Q: How do I start a return or exchange?
A:Please visit our Returns Portal or contact our support team with your order number and the items you wish to return or exchange. We will guide you through the process and provide a return shipping label if applicable.

Q: When will I receive my refund?
A:Once we receive and inspect your returned item, we will process your refund. It may take 5-10 business days for the refund to appear on your original payment method.

Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

Section 4: Product & Sizing

Q: How do I know what size to order?
A:We provide a detailed Sizing Chart on each product page. Please refer to this chart and measure yourself to select the best fit. If you're between sizes, we recommend sizing up.

Q: Are the product colors accurate in the photos?
A:We do our best to represent our products accurately. However, monitor settings and lighting can cause slight variations in color. If you have specific concerns about a product's color, please contact us before ordering.

Q: What are your products made from?
A:All materials and care instructions are listed in the product description on each item's page.

Section 5: Account & Technical Issues

Q: Do I need an account to place an order?
A:No, you can check out as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and view your order history.

Q: I forgot my password. How can I reset it?
A:On the Login page, click "Forgot your password?" and enter the email address associated with your account. You will receive an email with a link to reset your password.

Q: The website isn't working correctly. What should I do?
A:We're sorry for the inconvenience! Please try refreshing the page, clearing your browser's cache and cookies, or trying a different browser. If the problem persists, please contact us and describe the issue, including which browser and device you are using.

Section 6: Privacy & Security

Q: How is my personal data used?
A:We are committed to protecting your privacy. We use your data only to process your orders and improve your shopping experience. We never sell your data to third parties. For full details, please read our Privacy Policy.

Q: Why am I receiving marketing emails from you?
A:You will only receive our marketing emails if you have explicitly opted-in during checkout or by signing up on our website. Every email we send contains an unsubscribe link at the bottom, so you can opt-out at any time.

Still Have Questions?

We're here to help! Reach out to our friendly customer service team, and we'll get back to you as soon as possible.
Contact Us Here

· Email: prettythugishpty@gmail.com 
· Response Time: Within 24 hours on business days
· Business Hours: Monday - Friday, 9 AM - 5 PM CAT